Floral Care
How long do flowers last?
With proper care, most flowers can last up to two weeks. We recommend changing the water every 2-3 days and trimming the stems to ensure maximum longevity.
What is the best way to store flowers?
Store your flowers in a cool, dark, and dry place. Avoid direct sunlight and high humidity, as these can accelerate wilting. A cool basement or linen closet is ideal.
Can I use flowers for wedding bouquets?
Yes, we offer premium wedding bouquets designed to withstand the rigors of the day. We provide a special care kit with each bouquet to ensure it remains vibrant.
How should I care for my dried flowers?
Dried flowers require minimal maintenance. Simply place them in a dry, cool, and dark area. Avoid direct sunlight, which can cause the petals to fade over time.
What should I do if my flowers wilt?
If your flowers begin to wilt, it is usually due to a lack of water or exposure to heat. Refresh the water in the vase, trim the stems, and move the bouquet to a cooler environment.
Return & Refund Policy
Q: What is the return window for my floral bouquet?
A: We allow returns within 48 hours of delivery for unopened, unused bouquets. Please contact our team immediately to initiate the process.
Q: Are there any conditions for a refund?
A: Refunds are only processed for bouquets that are unused and in their original, unopened packaging. Once the bouquet has been opened, a full refund is not possible.
Q: How do I initiate a return request?
A: Please contact our floral concierge via email or phone within 48 hours of delivery. We will provide a return authorization code and instructions for the return process.
Q: What happens if the bouquet arrives damaged?
A: If your bouquet arrives damaged, please contact us immediately. We will arrange for a replacement or a full refund, depending on the condition of the flowers upon inspection.